Privacy Policy
Studio Veil Social Last updated: 6 October 2026
This policy explains how Studio Veil Social collects, uses and looks after your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
In this policy, "we", "us" and "our" means Studio Veil Social (94 712 583 464), trading as Studio Veil Social.
1. What we collect
We only collect what we need to talk to you about your brand's content. This may include:
your name
your email address and phone number
your business or brand name, website and social media handles
your answers to questions we ask about your brand, such as what you sell, your content needs, your budget and your timing
anything else you choose to tell us when you contact us
When you visit our website, we and our tools may also collect technical information, such as your IP address, browser type, pages you visit and how you found us.
We don't ask for sensitive information (like health or financial details). Please don't send it to us.
2. How we collect it
We collect your information when you:
fill in an enquiry form on Facebook or Instagram (a Meta lead form)
fill in a form or book a call on our website
email, message or call us
work with us as a client
Our website and ads use cookies and similar tools, including the Meta Pixel and analytics tools. These help us understand how our website is used and show our ads to people who are likely to find them useful. You can block or delete cookies in your browser settings.
About Meta lead forms: when you submit a form on Facebook or Instagram, Meta passes your answers to us. Meta's own handling of your information is covered by Meta's Privacy Policy at facebook.com/privacy/policy.
3. Why we use it
We use your information to:
reply to your enquiry and arrange a call with you
work out whether our services are a good fit for your brand
send you a quote or proposal
provide our services if you become a client
send you occasional updates about our services (you can opt out at any time)
improve our website and advertising
meet our legal obligations
4. Who we share it with
We don't sell your personal information.
We only share it with trusted providers who help us run our business, such as:
Meta (Facebook and Instagram), for advertising and lead forms
our email, calendar and booking tools
our customer management and file storage tools
our accountant or bookkeeper, if you become a client
We may also share information if the law requires it.
5. Information stored overseas
Some of the tools we use (for example Meta and Google) may store information on servers outside Australia, including in the United States. We choose reputable providers and take reasonable steps to make sure they look after your information properly.
6. Marketing messages
If you enquire with us, we may send you emails about our services. Every marketing email has an unsubscribe link, or you can just ask us to stop. We will stop within 5 business days.
7. Keeping your information safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. This includes password-protected accounts and only giving access to people who need it.
We keep enquiry details for as long as we need them to follow up, and client records for as long as the law requires. After that, we delete them or make them anonymous.
8. Seeing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it. Just email us. We'll respond within 30 days. There's no charge to ask.
9. Questions or complaints
If you have a question or a concern about your privacy, please contact us first:
Email: dom@studioveilcommunications.com
We'll respond within 30 days. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.